Auto-answer

Description

Auto-Answer lets you automatically answer calls that ring your Prime line.

Conditions and Feature Interactions

Auto-Answer only works on extensions that have a speakerphone.
On the 5005 IP Phone, 5010 IP Phone, and 5205 IP Phone, Auto-Answer only works in headset mode.
Auto-Answer does not operate when the incoming call on your Prime line is:
received while you are engaged in a call on another line
a CO or DID call at the local system or across the DPNSS network (except for DASSII and DDI calls)
received from an incoming trunk where the set is programmed as the trunk's first answer point (e.g., DID or DIL)
received from a trunk that is not programmed to provide release supervision.
Auto-Answer overrides Call Forward unless Auto-Answer is inhibited by another condition.
Auto-Answer is not supported on 5560 IPTs.
Auto-Answer is not supported on SpectraLink Wireless Telephones. If you accidentally activate Auto-Answer on a SpectraLink telephone and a call is made to the telephone, the following symptoms will be exhibited
The SpectraLink telephone will not ring.
The calling party will see "Auto Answer" in the set display and hear ringback 3 times. Then, "timeout" will appear in the display.
If the Auto Answer Allowed COS is enabled for a user, then the Auto Answer disconnect tone is presented to the user followed by the dial tone when the other party terminates the call first.

Programming

Class of Service Options form

Enable Auto Answer Allowed
If you intend to disable the Auto Answer disconnect tone, set Auto Answer Disconnect Tone - Enable to No.

Multiline Set Keys form

If you intend to use a feature key in Operation, program an Auto Answer key or use Superkey (see Feature Keys for more information on Superkey programming).

Device Support

Supported on all devices.

Operation

5212 IP Phone, 5215 IP Phone and 5215 IP Phone (Dual Mode), and 5312 IP Phone

To enable or disable Auto-Answer:

Press Auto-Answer.

To answer a call when you hear ringback:

Communicate by using the speaker and the microphone.

To terminate a call:

Press Hang Up, or Cancel.
–or–
Wait for the caller to hang up.

5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode), 5224 IP Phone, 5324 IP Phone, and Navigator

To enable or disable Auto-Answer:

Press SuperKey.
Press No until "Auto Answer?" appears.
Do one of the following:
To enable Auto-Answer, press TurnOn.
To disable Auto-Answer, press Turnoff.

To answer a call when you hear ringback:

Communicate by using the speaker and the microphone.

To terminate a call:

Press Hang Up, End Call, or Cancel.
–or–
Wait for the caller to hang up.

5330/5330e IP Phone, 5340/5340e IP Phone, 69xx IP Phones

To enable or disable Auto-Answer:

Press the Auto Answer feature key.

To terminate a call, do one of the following:

Press Release.
Press the Hang Up softkey. You will hear dial tone once that call is released (unless you are in headset mode).
Press the End Call softkey or the key (69xx IP Phones).
Wait for the caller to hang up.

5140 IP Phone and 5240 IP Phone

To enable or disable Auto-Answer:

Press Auto Answer feature key.

To program Auto-Answer on a feature key:

Press Settings.
Press More twice.
Press Display Keys.
Select a personal key.
Press Auto Answer.

To answer a call when you hear ringback:

Communicate by using the speaker and the microphone.

To terminate a call:

Press Hang Up.
–or–
Wait for the caller to hang up.

Symbol NetVision Phone

To enable or disable Auto-Answer:

Press FCT.
Press # until SuperKey? appears.
Press SND.
Press NAME until "Auto Answer?" appears.
Do one of the following:
To enable Auto-Answer, press RCL.
To disable Auto-Answer when enabled, press RCL.

To answer a call when you hear ringback:

Communicate by using the speaker and the microphone.

To terminate a call:

Press END.
–or–
Wait for the caller to hang up.

Symbol MiNET Wireless Phone

To enable or disable Auto-Answer:

Press FCT.
Press Top Arrow Key until SuperKey appears.
Press Send key.
Press Top Right Hand Key until "Auto Answer?" appears.
Do one of the following:
To enable Auto-Answer, press Top Left Hand key.
To disable Auto-Answer when enabled, press Top Left Hand Key.

To answer a call when you hear ringback:

Communicate by using the speaker and the microphone.

To terminate a call:

Press the End Key.
–or–
Wait for the caller to hang up.

OpenPhone 27

To enable or disable Auto Answer:

Long press of the key.
Press No until "Auto Answer?" appears.
Do one of the following:
To enable Auto-Answer, press TurnOn.
To disable Auto-Answer, press TurnOff.

To answer a call when you hear ringback:

Communicate by using the speaker and the microphone.

To terminate a call:

Press or .

NOTE: The phone also supports an internal auto answer feature that can only be used when the headset is attached. Refer to the OpenPhone 27 user guide for information.